Customer Technical Support Specialist

About the Opportunity

A fast-growing global technology business is looking for a Customer Support Advisor to join its North American team. This company provides innovative cloud-based software solutions that help hospitality and accommodation businesses manage bookings, reservations, guest communications and day-to-day operations more efficiently.

With an international customer base and a strong reputation in the market, this is an exciting opportunity to join a customer-focused business where service excellence and teamwork are at the heart of everything they do.

The Role

You will be the first point of contact for customers across the North American market, delivering high-quality support across multiple channels including phone, live chat and online support portals.

This is a fast-paced role suited to someone who enjoys solving problems, working with customers and using technology to make a real difference.

Key Responsibilities

• Deliver professional and friendly support via phone, chat and digital channels

• Resolve customer queries efficiently, aiming for first-contact resolution wherever possible

• Troubleshoot software and technical issues, identifying root causes and providing clear solutions

• Support customers in getting the most value from the platform and its features

• Assist with booking, reservation, and integration queries involving third-party travel platforms

• Escalate more complex technical issues to specialist teams when required

• Monitor recurring issues and share feedback with internal stakeholders

• Contribute to help guides, support documentation, and internal resources

• Consistently meet service levels and customer satisfaction targets

About You

We’re looking for someone who combines strong customer service skills with confidence using technology. You’ll be calm under pressure, solutions-focused and an excellent communicator.

Ideal background includes:

• 3+ years’ experience in customer support, software support, SaaS support or technical helpdesk environments

• Strong verbal and written communication skills

• Excellent troubleshooting and problem-solving ability

• Comfortable explaining technical concepts in a simple, user-friendly way

• Highly organised with the ability to multitask in a busy environment

• Professional, patient, and empathetic approach to customers

• Adaptable and able to work changing priorities or rotating shifts

• Based in the Dallas area and eligible to work in the United States

The Package

• Up to $65K base salary

• Healthcare benefits

• 401(k) plan

• Paid time off and holidays

• Hybrid working

• Supportive team culture

• Career development within a growing international technology business

• Opportunity to work with smart, ambitious, and collaborative colleagues

Why Apply?

If you enjoy helping customers, solving problems, and working in a dynamic tech environment where no two days are the same, this could be the ideal next step in your career.