Integrations Specialist

Are you passionate about technology, APIs and solving complex technical challenges? Do you enjoy working with customers and partners to ensure software platforms communicate seamlessly? If so, we'd love to hear from you.

We're looking for an Integrations Specialist to play a key role in delivering and supporting integrations between platform and a wide range of third-party hospitality systems. You'll work closely with customers, implementation teams, product managers and external technology partners to ensure integrations are delivered efficiently and continue to perform reliably.

This is an excellent opportunity for someone who enjoys combining technical problem-solving with customer interaction in a fast-paced SaaS environment.

What you'll be doing

• Deliver new integrations between platform and third-party hospitality technology solutions.

• Configure, test and validate API integrations during customer implementations.

• Troubleshoot integration issues and work collaboratively to identify root causes and resolutions.

• Support customers and partners throughout the implementation and post-launch process.

• Monitor integration performance and proactively identify opportunities for improvement.

• Work closely with Product, Engineering, Customer Success and Support teams to resolve technical issues.

• Collaborate with external technology partners including PMS, CRS, RMS, CRM, POS, payment, distribution and other hospitality solution providers.

• Produce and maintain technical documentation, integration guides and knowledge base articles.

• Assist with product testing and quality assurance for new integration releases.

• Contribute ideas that improve integration processes, customer experience and operational efficiency.

What we're looking for

• Experience supporting software integrations within a SaaS environment.

• Understanding of REST APIs, JSON, XML and web services.

• Ability to investigate technical issues using logs, API responses and troubleshooting tools.

• Strong analytical and problem-solving skills.

• Excellent communication skills with the ability to explain technical concepts to non-technical audiences.

• Experience working directly with customers and external technology partners.

• Ability to manage multiple priorities in a fast-moving environment.

• Highly organised with excellent attention to detail.

Nice to have

• Experience within the Hospitality Technology or Travel Technology sectors.

• Knowledge of hotel systems such as Property Management Systems (PMS), Central Reservation Systems (CRS), Revenue Management Systems (RMS), Channel Managers or Point of Sale (POS) platforms.

• Familiarity with tools such as Postman, Swagger/OpenAPI, SQL or API testing tools.

• Basic understanding of authentication methods including OAuth and API keys.

• Exposure to cloud-based SaaS platforms.

What you'll bring

• A customer-first mindset.

• Curiosity and a passion for technology.

• A collaborative approach to working across multiple teams.

• Confidence in solving technical problems independently.

• A desire to continuously learn and develop your technical skills.

Why join

You'll become part of an innovative technology business helping hotels deliver better guest experiences and improve operational performance. Opportunity to work with leading hospitality technology, collaborate with talented colleagues and make a real impact on the success of customers.

In return, you'll benefit from

• $85,000 base salary DOE.

• Performance-related bonus opportunities.

• Flexible and hybrid working options.

• Comprehensive benefits package.

• Learning and development opportunities.

• Career progression within a growing international business.

• A collaborative, supportive and inclusive culture.

If you're excited by technology, enjoy solving problems and want to help shape the future of hospitality software, we'd love to hear from you.