Recruitment · Customer success
Customer success and onboarding recruitment for travel and hospitality tech
Travel Tech Talent recruits customer success, onboarding, implementation and support teams for travel and hospitality technology companies, from specialists and managers to directors and VPs of customer success. These teams decide whether a hotel or travel customer goes live smoothly, adopts the product and renews.
500K+
Travel and hospitality tech professionals in our network
250+
Companies partnered with
5,000+
Vacancies filled
19–33 days
Average from briefing to offer, by engagement tier
Why post-sale hiring is different in hospitality
In hotel and travel software, the customer's own operation is the product's test. A property goes live on a new system with guests in the building; a travel seller depends on connectivity working on day one. Onboarding and customer success people therefore need operational credibility as well as software skills.
The strongest candidates often have worked in hotels, travel agencies or rental management before moving vendor-side, and have learned data migration, configuration and training on the job.
The roles we recruit
We recruit the whole post-sale function:
- Onboarding specialists and implementation consultants, including travelling and field roles.
- Customer success managers and account managers.
- Technical and customer support specialists, including out-of-hours cover.
- Integration and solutions specialists.
- Training and enablement specialists.
- Customer success, onboarding and support leaders up to VP level.
What we look for
We qualify customer success candidates on evidence: retention and expansion they influenced, the number and size of accounts they managed, the go-lives they led and how they handled ones that went wrong. For onboarding roles we confirm travel requirements and availability at the first call.
We recruit these teams across regions, including North America, Latin America and Europe, which matters for vendors supporting hotels in many time zones. Pay bands for these roles are in the customer success section of our salary guide.
How we run the search
Every search runs on our eight-stage process with one named recruiter from brief to start date. Across our engagements the average from briefing call to accepted offer is 33 days on a contingent search, 26 on an exclusive Partner search and 19 with a Dedicated team (how the tiers compare).
FAQs
Questions employers ask
What is the difference between onboarding and customer success in hotel software?
Onboarding takes a new customer from signed contract to live system: data migration, configuration, integrations and training. Customer success then owns the relationship, adoption and renewal, and looks for expansion. Some vendors combine the roles; larger ones separate them.
Should customer success managers have hotel experience?
It usually helps a great deal. Customers trust people who understand their operation, and former hotel staff spot adoption problems quickly. For more technical or enterprise accounts, SaaS customer success experience can matter more, so we map both.
Can you hire customer success teams in several regions at once?
Yes. We recruit post-sale teams across North America, Latin America, the UK and Europe, and can run several regional searches in parallel under a Partner or Dedicated engagement.
Do you recruit VP and director-level customer success leaders?
Yes, through our executive search service, which uses a confidential, mapped approach to senior candidates.